Hiển thị các bài đăng có nhãn baggage. Hiển thị tất cả bài đăng
Hiển thị các bài đăng có nhãn baggage. Hiển thị tất cả bài đăng

Thứ Ba, 14 tháng 5, 2013

Airlines collected record baggage fees in 2012

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    U.S. airlines collected more than $6 billion in baggage and reservation change fees from passengers in 2012, the highest amount since the fees became common five years ago.AP

 U.S. airlines collected more than $6 billion in baggage and reservation change fees from passengers last year — the highest amount since the fees became common five years ago.

Passengers shouldn't expect a break anytime soon. Those fees — along with extra charges for boarding early or picking prime seats — have helped return the industry to profitability.

Airlines started charging for a first checked suitcase in 2008 and the fees have climbed since. Airlines typically charge $25 each way for the first checked bag, $35 for the second bag and then various extra amounts for overweight or oversized bags.

The nation's 15 largest carriers collected a combined $3.5 billion in bag fees in 2012, up 3.8 percent from 2011, according to the Bureau of Transportation Statistics. Fees for changing a reservation totaled $2.6 billion, up 7.3 percent.

The airlines took in $159.5 billion in revenue last year and had expenses of $153.6 billion, according to the government. That 3.7 percent profit margin comes entirely from the baggage and change fees.

Delta Air Lines once again took in the most fees — $865.9 million from baggage alone — but it also carried more passengers than any other airline.

Delta collected $7.44 per passenger — about average for the industry. Low-cost carrier Spirit Airlines collected the most, an average $19.99 per passenger in baggage fees last year.

The government only requires the airlines to report revenue from baggage and change fees.

Passengers can expect to pay even more this summer.

American Airlines, Delta, United Airlines and US Airways all recently raised the fee for changing a domestic flight reservation from $150 to $200.

Even Southwest Airlines, which promotes its lack of change fees and "bags fly free" policy, recently announced a new policy on no-shows. Passengers who buy the cheapest tickets will have to cancel a reservation before departure; otherwise they won't be able to apply credit from the missed flight toward a later trip.

Many fees were first introduced to allow airlines to offset rising fuel costs. In 2008, jet fuel spiked 46 percent to an average $3.06 per gallon as the price of oil hit an all-time high.

Airfares have climbed in recent years but jet fuel remains costly — in 2012, the airlines paid an average of $2.96 a gallon. Passengers have shown reluctance to book tickets if the base fare is too high, hence the introduction of more fees — collectively referred to in the industry as ancillary revenue.

Besides baggage and change fees, airlines are charging fees for extra legroom, the ability to skip security lines and for premium meals.

But the airlines are being aggressive about expanding those fees. United recently said in an internal newsletter that it hopes to collect $19.29 in average ancillary revenue per passenger by the end of 2013, up 9.1 percent from the amount it collected last year. JetBlue, which doesn't charge for the first checked bag, took in a record $22 per passenger in other fees in the first quarter, up 3 percent from the year-ago quarter.

Airlines are also increasing certain fees depending on demand.

Thanks to a computer upgrade, United can now charge passengers different prices to upgrade to an Economy Plus seat, which has more legroom, depending on the route, day of the week, time of day and the location of the seat. The airline said it increased the dollar value of those seats 25 percent in 2012.


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Thứ Tư, 3 tháng 4, 2013

Can you get a refund for a baggage fee if the airline loses your luggage?

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If an airline loses your luggage, can you get a refund for the baggage fee.  It is wrong to try to get an invite into an airline lounge? We answers these and other pressing frequently-asked questions about flying the friendly skies.

Q: I returned from a cruise and had a flight back home through Chicago.  The plane was delayed so they put me on another flight through Washington. I paid for my checked luggage.  When I got home my luggage wasn't there. I live four hours from the airport, so I went home without it.  I received my bag two days later.  Am I due to receive my luggage fee refunded?

A: New U.S. Dept. of Transportation rules stipulate that if your bag is lost, then the airline must refund your checked bag fee, on top of providing up to $3,300 in compensation for the lost items. However, there’s no compensation merely for a delay. You could certainly contact the airline and request a full or partial refund, and they might give you a travel voucher in the amount you paid. But I doubt they’re going to give you money back. Next time, consider putting your stuff in a sturdy box and shipping it FedEx or UPS ground service. I bet it’ll cost less than the $50 the airline charged you. And the service will be better, with no waiting at the check in line or the luggage carousel.

Q: I recently had a couple of hours before my flight when I arrived at the airport early, but I desperately wanted to watch a big basketball game that was in progress. So I waited in front of the airline’s airport lounge until I saw a friendly looking guy about to enter and asked if I could be his “guest” for a couple of hours, since members are allowed to bring guests in for free and there are always TV’s in the club rooms.  Is there any rule or “law” against gaining entry to an airline lounge using this method? Other than getting kicked out, what’s the risk?

A: I’m pretty sure it’s against the spirit if not the letter of airline rules to invite a guest that you don’t know. United’s Club membership rules state, for example, that you must “accompany” your guests while they visit. And I imagine if an employee saw you lurking outside the club room door they’d get suspicious. You’re not going to get arrested. But your “host” might lose his membership if either of you is caught.

George Hobica is a syndicated travel journalist and founder of the low-airfare listing site Airfarewatchdog.com.


View the original article here

Thứ Ba, 2 tháng 4, 2013

Can you get a refund for a baggage fee if the airline loses your luggage?

  • istock_000003234853medium1_istock.jpg

If an airline loses your luggage, can you get a refund for the baggage fee.  It is wrong to try to get an invite into an airline lounge? We answers these and other pressing frequently-asked questions about flying the friendly skies.

Q: I returned from a cruise and had a flight back home through Chicago.  The plane was delayed so they put me on another flight through Washington. I paid for my checked luggage.  When I got home my luggage wasn't there. I live four hours from the airport, so I went home without it.  I received my bag two days later.  Am I due to receive my luggage fee refunded?

A: New U.S. Dept. of Transportation rules stipulate that if your bag is lost, then the airline must refund your checked bag fee, on top of providing up to $3,300 in compensation for the lost items. However, there’s no compensation merely for a delay. You could certainly contact the airline and request a full or partial refund, and they might give you a travel voucher in the amount you paid. But I doubt they’re going to give you money back. Next time, consider putting your stuff in a sturdy box and shipping it FedEx or UPS ground service. I bet it’ll cost less than the $50 the airline charged you. And the service will be better, with no waiting at the check in line or the luggage carousel.

Q: I recently had a couple of hours before my flight when I arrived at the airport early, but I desperately wanted to watch a big basketball game that was in progress. So I waited in front of the airline’s airport lounge until I saw a friendly looking guy about to enter and asked if I could be his “guest” for a couple of hours, since members are allowed to bring guests in for free and there are always TV’s in the club rooms.  Is there any rule or “law” against gaining entry to an airline lounge using this method? Other than getting kicked out, what’s the risk?

A: I’m pretty sure it’s against the spirit if not the letter of airline rules to invite a guest that you don’t know. United’s Club membership rules state, for example, that you must “accompany” your guests while they visit. And I imagine if an employee saw you lurking outside the club room door they’d get suspicious. You’re not going to get arrested. But your “host” might lose his membership if either of you is caught.

George Hobica is a syndicated travel journalist and founder of the low-airfare listing site Airfarewatchdog.com.


View the original article here