Hiển thị các bài đăng có nhãn Airlines. Hiển thị tất cả bài đăng
Hiển thị các bài đăng có nhãn Airlines. Hiển thị tất cả bài đăng

Thứ Ba, 14 tháng 5, 2013

Airlines collected record baggage fees in 2012

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    U.S. airlines collected more than $6 billion in baggage and reservation change fees from passengers in 2012, the highest amount since the fees became common five years ago.AP

 U.S. airlines collected more than $6 billion in baggage and reservation change fees from passengers last year — the highest amount since the fees became common five years ago.

Passengers shouldn't expect a break anytime soon. Those fees — along with extra charges for boarding early or picking prime seats — have helped return the industry to profitability.

Airlines started charging for a first checked suitcase in 2008 and the fees have climbed since. Airlines typically charge $25 each way for the first checked bag, $35 for the second bag and then various extra amounts for overweight or oversized bags.

The nation's 15 largest carriers collected a combined $3.5 billion in bag fees in 2012, up 3.8 percent from 2011, according to the Bureau of Transportation Statistics. Fees for changing a reservation totaled $2.6 billion, up 7.3 percent.

The airlines took in $159.5 billion in revenue last year and had expenses of $153.6 billion, according to the government. That 3.7 percent profit margin comes entirely from the baggage and change fees.

Delta Air Lines once again took in the most fees — $865.9 million from baggage alone — but it also carried more passengers than any other airline.

Delta collected $7.44 per passenger — about average for the industry. Low-cost carrier Spirit Airlines collected the most, an average $19.99 per passenger in baggage fees last year.

The government only requires the airlines to report revenue from baggage and change fees.

Passengers can expect to pay even more this summer.

American Airlines, Delta, United Airlines and US Airways all recently raised the fee for changing a domestic flight reservation from $150 to $200.

Even Southwest Airlines, which promotes its lack of change fees and "bags fly free" policy, recently announced a new policy on no-shows. Passengers who buy the cheapest tickets will have to cancel a reservation before departure; otherwise they won't be able to apply credit from the missed flight toward a later trip.

Many fees were first introduced to allow airlines to offset rising fuel costs. In 2008, jet fuel spiked 46 percent to an average $3.06 per gallon as the price of oil hit an all-time high.

Airfares have climbed in recent years but jet fuel remains costly — in 2012, the airlines paid an average of $2.96 a gallon. Passengers have shown reluctance to book tickets if the base fare is too high, hence the introduction of more fees — collectively referred to in the industry as ancillary revenue.

Besides baggage and change fees, airlines are charging fees for extra legroom, the ability to skip security lines and for premium meals.

But the airlines are being aggressive about expanding those fees. United recently said in an internal newsletter that it hopes to collect $19.29 in average ancillary revenue per passenger by the end of 2013, up 9.1 percent from the amount it collected last year. JetBlue, which doesn't charge for the first checked bag, took in a record $22 per passenger in other fees in the first quarter, up 3 percent from the year-ago quarter.

Airlines are also increasing certain fees depending on demand.

Thanks to a computer upgrade, United can now charge passengers different prices to upgrade to an Economy Plus seat, which has more legroom, depending on the route, day of the week, time of day and the location of the seat. The airline said it increased the dollar value of those seats 25 percent in 2012.


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Thứ Năm, 9 tháng 5, 2013

Best airlines to cash in on frequently flier miles

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In a market where budget airlines are jacking up the fees on just about everything from baggage to booze, its good to know that some carriers frequent flier rewards still exist.  But maybe more surprising: It's the value airlines that have the best rewards when it comes into cashing in your frequent flier miles.

According to the annual Switchfly Reward Seat Availability Survey Southwest, Airtran (a subsidiary of Southwest) and JetBlue were ranked in the top five airlines best bets for customers successfully booking a ticket by frequent flier miles or points.

“Ongoing consolidation and capacity cuts continue to squeeze reward seat availability, and yet frequent flier programs find ways to grow their membership and drive redemption,” Daniel Farrar, CEO of Switchfly, said in a release.

The fourth annual survey found value airlines have seats available to be booked with frequent flier miles 96 percent of the time--compared to 61.5 percent on larger airlines.

At a tie for the bottom are Delta and US Airways at 36.4 percent. 

The survey says that value airline have programs with fewer members and a lower inventory of accrued miles, so that's why you typically can get a better chance finding seats.

The data, compiled by IdeaWorks, was compiled from surveys of 22 of the largest frequent flier programs operated by airlines around the world. 

Here is a listing of how U.S.-based carriers ranked:

1. Southwest 100%

3. Airtran 95%

5. JetBlue 88.6%

8. United 80.0%

13. Alaska 56.4%

17. American 48.6%

20. (tie) Delta/U.S. Airways 36.4%

Click here for more on the survey.


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Thứ Tư, 8 tháng 5, 2013

Spirit Airlines switches to non-toll free customer help numbers

  • Spirit Airlines Ticketing Agent

Even customer service comes with a fee now.

Spirit Airlines is switching its toll-free customer help numbers to the not-free 801 area code.

The ultra-low-cost airline that brought us $100 carry-on bag fees says this most recent cost cutting measure helps keep ticket prices low. 

“Our new numbers are allowing us to keep our costs low, which we in turn continue to pass along to our customers by way of the ultra-low fares they have come to know and love,” airlines spokesperson Misty Pinson told the Los Angeles Times. 

The change to the 801 area code--which is near near Salt Lake City--will likely only affect customers calling from a landline, at about $0.05 to $0.18 per minute, depending on the phone plane. 

Spirit currently has over 70 fees they charge passengers, notes the L.A. Times -- all of which are the airline’s way of continuing to offer low basic fares. 

Next up: fees to use the lavatory?


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Thứ Sáu, 3 tháng 5, 2013

12 best budget airlines

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Who says traveling the world has to be expensive? We've scoured the globe to find the most affordable airlines, whether you're looking for a quick weekend getaway or a longer, more exotic adventure on the other side of the world.

Travel can be an expensive hobby--you have to figure out where to stay, what do see and do, what to eat, and more importantly, how to get there, and all without breaking the bank. Flying can often be the priciest part of the journey, especially with all the extra baggage fees and other taxes that are involved nowadays. Luckily, there are airlines out there that want to make it easier--and cheaper--for travelers to get from Point A to Point B. We've rounded up 12 of the world's best budget airlines, great for that quick weekend getaway you've been dreaming about and there to help support your endless sense of wanderlust with an affordable way to visit a new city abroad.

JetBlue Airways

Comfy leather seats and televisions for all

So you want to fly down to D.C., Orlando, or even San Juan for the weekend--no problem! JetBlue Airways makes your flight--whether it's a cross-country hop to San Francisco or a shorter, regional flight to Boston--comfy and enjoyable with plush leather seats and your very own TV screen equipped with 36 channels to make the time fly by. Complimentary snacks like Linden's chocolate chip cookies, Terra blues potato chips, and Dunkin Donuts coffee are available among other tasty snack options, and to top it all off, your first checked bag flies free of charge. Taking the red-eye? JetBlue offers a complimentary snooze kit with eyeshades, ear plugs, and pre-landing treats like hot towels, coffee, and orange juice to help you greet the new day.

Where they fly: Between major cities in the northeast, southeast, and western United States; the Caribbean; select cities in Mexico, Central America, and South America.

Southwest Airlines

Fun-loving employees and open seating options

Best known for their above-and-beyond customer service--the airline made news in 2011 when a pilot held an outgoing flight for a grieving grandfather trying to see his dying 2-year-old grandson--Southwest Airlines now offers connections to even more cities around the U.S., Caribbean, and Mexico, thanks to a nifty new partnership with Air Tran Airways. Their unique open seating boarding procedure is another thing that makes this airline stand out. You'll receive a group number when you check-in (the earlier the better), and after your group is called, stand in line and choose any seat you want while boarding the plane. Your first bag flies free, and your biggest decision all day will be choosing between the window or aisle seat.

Where they fly: Major cities throughout the United States; Nassau, Bahamas; San Juan, Puerto Rico; Punta Cana, Dominican Republic; Montego Bay, Jamaica; Mexico City, Cancun, and Los Cabos, Mexico.

WestJet

Connecting Canada with the U.S., Mexico, and the Caribbean

Founded in 1996 and based out of Canada, the idea behind WestJet is that you shouldn't get less service just because you're paying less for a ticket. The airline has won several awards since then, was named J.D. Power Customer Service Champion, and is involved in several community service projects including the Boys and Girls Club of Canada, Make-A-Wish Canada, and the Ronald McDonald House among other charity groups. WestJet is also committed to investing in more eco-friendly practices like building more fuel-efficient jets. The airline offers flights to and from a number of Canadian cities, as well as flights between Canadian cities, making this an affordable way to visit the sites in Montreal, Vancouver, Winnipeg, Victoria, and Toronto for less.

Where they fly: Major cities throughout the United States, Canada, Mexico, and the Caribbean. Major cities throughout the United States, Canada, Mexico, and the Caribbean. Check their flight map to see more options.

LAN

Gateway to South America

Looking for an affordable way to explore South America? LAN is known for their reasonable long haul prices between the U.S. and a variety of destinations--sign up for their email newsletter and never miss a sale. The airline also offers extensive in-flight entertainment options. Each seat has its own television, and you can choose from more than 100 movies, 42 TV shows, 25 games, and even customize your own music playlist from their collection of more than 1,000 CDs or listen to one of their 10 available radio stations; entertainment options sure to make that international flight go by in a jiffy.

Where they fly: Miami is the major U.S. hub, but flights also leave from most major cities in the U.S. and Canada. Within South America, destinations include Lima, Santiago, Buenos Aires, Montevideo, Rio de Janeiro, Guayaquil, Bogota, LaPaz, and Caracas among others. Domestic flights are also available within Colombia, Ecuador and the Galapagos Islands, Peru, Chile, and Argentina.

IcelandAir

Spice up your next transatlantic flight with a free stopover in Iceland

Want to make that long awaited trip to Europe just a little more interesting? How about adding a free stopover in Iceland? Thanks to IcelandAir, you have the option of adding a stay of up to seven nights when traveling from the U.S. and Canada to Europe for no additional cost to your original plane ticket. If you've got time to spare, don't miss this opportunity to tack on a few days and explore this intriguing nation, home to the Blue Lagoon, gorgeous natural landscapes, and a rare chance to catch a glimpse of the elusive Northern Lights. Check their website for specials from the U.S. and Canada to seemingly pricey destinations like Oslo, Copenhagen, and Helsinki, and for budget-friendly packages to Iceland that include airfare, hotel stays, and visits to popular attractions.

Where they fly: From New York City, Boston, Washington D.C., Orlando, Minneapolis, Denver, Seattle, Halifax, and Toronto, to 25 major European cities and, of course, Reykjavik, Iceland.

Aer Lingus

Service with a brogue and a smile

Erin go bragh! Originally created in 1936 to provide service between the Emerald Isle and the U.K., Aer Lingus is now the national airline of Ireland, operating 43 aircraft and carrying more than 10 million passengers per year. Customers can look forward to an impressive amount of in-flight entertainment-long haul flights from the U.S. feature a large selection of movies, TV shows, and music on demand, as well as several radio stations and gaming options-and complimentary in-flight WiFi on all flights beginning June 2013. Check the Aer Lingus Vacation Store for special deals on trips to Ireland that include airfare, hotel stays, and car rentals depending on the package.

Where they fly: Major cities in the U.S. and Canada, various cities in the U.K. and around Europe. Also to Puerto Rico, Sydney, Melbourne, Kuala Lumpur, Abu Dhabi, Bahrain, Oman, Morocco, and the Canary Islands.

EasyJet

Affordable flights around Europe and the Middle East

The U.K.'s largest airline, EasyJet connects 30 countries on 600 routes, transporting more than 59 million passengers a year, all while offering some of the cheapest fares around Europe. If you're hoping to visit more cities while in Europe or the Middle East, this airline makes it easier to hop a plane to a new place for less. Their nifty Inspire Me tool can help figure out where to go next--just enter the European city you plan to leave from, set your budget range, and watch the options appear. A search from London, for instance, yielded one-way tickets ranging from nearby Edinburgh and Belfast to cities as far away as Berlin, Munich, and Milan for less than $50.

Where they fly: Throughout the U.K. and between a number of major European cities; Moscow and various cities in Eastern Europe, Morocco, Turkey, Israel, Cyprus, Jordan, and Egypt.

RyanAir

Cheap flights--but watch for extra fees

RyanAir is probably one of the most well known of all the budget airlines, but unfortunately is also known for offering super-low base ticket prices and tacking on extra fees for things like baggage, purchasing your tickets with a credit card, reserving seats, and reissuing boarding passes--at one point the airline even considered charging passengers to use the onboard restrooms. According to their website, these extreme methods are used as a way to encourage people to fly in a simple, low cost way, for instance, without any checked baggage, so for budget travelers with only carry-on luggage, this airline can be a great way to see more cities for a fraction of the price you would be spending on another airline.

Where they fly: Various cities around Europe, Morocco, Cyprus, and the Canary Islands.

FastJet

Africa's first budget airline

If you're looking for an affordable way to explore more of Africa, perhaps before or after your dream safari trip, try FastJet, Africa's first budget airline. Domestic flights start at about $20 one way, but make sure you pack a snack--because of the short flight time between cities, onboard refreshments are not offered at this time. You are allowed to bring one carry-on item with you as long as it can fit into the overhead compartment and prices start at just $6 to check a bag, making this no-frills airline an affordable option to hop between popular destinations like Kilimanjaro, Zanzibar, and Dar es Salaam in Tanzania.

Where they fly: From three international airports within Tanzania, Dar es Salaam, Kilimanjaro, and Zanzibar, and Mwanza Regional Airport, with more routes expected to open soon in Entebbe, Uganda, and in Nairobi and Mombasa, Kenya.

Hawaiian Airlines

Your ticket to paradise

If you're on the east coast and think a trip to paradise is financially out of the question, think again. Hawaiian Airlines began non-stop flights from New York City's JFK International Airport last June, creating quite a stir in the tri-state area with prices in the $400s for a round-trip ticket. Keep an eye on their website for specials that are also available from California, Oregon, Washington, and Arizona, connecting the continental U.S. to the Hawaiian Islands at competitive prices. The airline also provides connections to other South Pacific islands and parts of Asia, making that dream trip across the Pacific well within reach.

Where they fly: Honolulu, Hawaii, is the main hub--you can island hop to the other Hawaiian Islands of Kauai, Maui, and the Big Island, or fly to the Philippines, Japan, South Korea, Tahiti, Singapore, Australia, and American Samoa.

JetStar

Domestic flights between cities in 15 Asian and South Pacific countries

Australia's award winning low cost airline is Jetstar, a group of airlines made up of Jetstar Airways, based in New Zealand and Australia; Jetstar Asia, based in Singapore; Jetstar Pacific, based in Vietnam; Jetstar Japan; and Jetstar Hong Kong. Together, the Jetstar Group has flown more than 75 million passengers, helping people fly between hotspot destinations around Asia, the South Pacific, and Hawaii for less since 2004. You have the flexibility to choose how many included amenities you want while booking thanks to their cheap base fares and the ability to add extras as you go???the standard ticket price includes one piece of carry-on luggage (a great value for those who tend to pack light), while other variations include seat selection, food, beverages, and in-flight entertainment.

Where they fly: Various cities in Japan, Taiwan, Vietnam, Myanmar, Thailand, Cambodia, Singapore, Malaysia, Indonesia, Fiji, Australia, New Zealand, and the Philippines.

Tiger Airways

Great for hopping between major cities in Asia

Let's say you're visiting Australia but really want to pop over to Singapore to explore the city's vibrant culinary scene. Tiger Airways offers low fares great for last-minute split-second decisions to explore a new city, a network spanning more than 50 destinations in 13 different countries around Asia and the South Pacific. Check out their Flight Combos for even more savings and a chance to tack on a free two-hour guided sightseeing tour of Singapore if you have at least five hours to spare between connecting flights.

Where they fly: Cities throughout Australia, Tasmania, Indonesia, India, Cambodia, Thailand, Taiwan, China, and the Philippines; Singapore, Kuching, Macau.


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Thứ Tư, 1 tháng 5, 2013

Frontier Airlines to charge for drinks, carry-on bags

  • Frontier

Frontier Airlines has announced it will begin charging extra fees for such in-flight comforts as coffee and soda --and charge customers for carry-on bags if they don't book directly through the airline.

The Denver-based carrier said Wednesday that it will require a fee of $25-100 per carry-on bag by the summer for customers who buy the "Basic" fare — which is the cheapest bracket — from third-party sites, such as Hotwire, Orbitz and others. The $100 charge is for people who don't check in their luggage until they're preparing to board the plane, with lower fees for those who pay ahead of time.  There will be no charge for smaller items tucked under the seat ahead of the passenger. 

The airline said that all tickets purchased on FlyFrontier. com will include a free carry-on.  

“With this change, we are ensuring that our most loyal customers – Ascent and Summit level members of EarlyReturns, those who book Economy, Classic and Classic Plus tickets, including all customers who book through FlyFrontier.com, will have more space onboard the aircraft for their carry-on bags,” Frontier CEO David Siegel said in the airline’s announcement.

In addition, Frontier will also begin charging $1.99 for coffee, tee, soda and juice on all flights, and coffee drinkers will be able to get refills for free.

Frontier is continues to position itself as an ultra low-cost carrier, along the likes of Spirit Airlines. Frontier, which is owned by parent company Republic Airways Holdings Inc., has also been looking for a new buyer for the past 15 months.

Siegel says the move was to give customers access to the lowest fares possible. “As we unbundle our product further, we ensure those customers who want the absolute lowest fares can always find them at FlyFrontier.com,” he said.

However, George Hobica, founder of Airfarewatchdog. com says the changes won't be a win for the consumer. "To call these changes an 'enhancement' to customer service is disingenuous at best. I suspect we will see other airlines study this move and perhaps copy it in the future."

He also said that charging more for customers who book through Expedia and Orbitz, for example, is an effective way to force consumers to book directly with the airline.

One more thing. If you buy your basic fare from a third party, you’ll earn less miles in Frontier’s frequent-flier program than you do today. The airline is changing its current one-point-for-every-two miles traveled structure to one where you'll get one mile for every four flown.  


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Thứ Tư, 17 tháng 4, 2013

Airlines respond to Boston bombings with fee waivers

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    Medical workers aid injured people at the finish line of the 2013 Boston Marathon following an explosion Monday, April 15.AP

All major U.S. airlines are waving change fee to fliers affected by Monday’s bombings at the 117th Boston Marathon.

“As a sponsor of the Boston Marathon with a large number of the JetBlue family based in the city, our thoughts are with the Boston community during this difficult time,” Jetblue announced on its website, along with a notice that the company will be waiving all rebooking fees for customers flying in or out of Boston between April 15 and April 21.

Flights in and out of Boston's Logan International Airport are operating on normal flight schedules Tuesday, but there is heightened security at the terminals and on the airfield.

"Boston Logan International Airport remains open, connecting Massachusetts and New England to the world," Thomas Glynn, CEO of the Massport agency that operates Logan Airport, said in a statement this morning.

The waivers come after two bombs exploded shortly before 3 p.m. Monday at the finish line of the Boston Marathon as the city celebrated its 238th annual Patriot's Day.  At least three people were killed, including an 8-year-old boy was as he waited with his mother and sister for his father to finish the race. 

Airlines offering change fee waivers are:

JetBlue

Customers who booked travel before April 15th, for travel to or from Boston today or Wednesday can now rebook through Sunday April 21 without fee. For those customers scheduled to fly to or from Boston April 15-17, who need to move their flight beyond the 21st, JetBlue will waive the change fee.  

Delta

If your flight is canceled or significantly delayed, you are entitled to a refund. Even if your flight is not canceled, you may make a one-time change to your ticket without fee if you are scheduled to travel to or from Boston. When rescheduled travel occurs beyond Apr 20, 2013, the change fee will be waived.

United

United will waive fees for same-day flight changes within 24 hours of original departure. For all other changes, the change fee will be waived, but a difference in fare may apply.

US Airways

From US Airways, “We’ve relaxed our change-fee policies. If your trip is affected, you can change your trip online (in most cases) -- we’ll waive your change fees!”

Air Canada

From Air Canada, “Those customers wishing to make alternate travel arrangements can do so without penalty, space permitting, using our online rebooking tool: check your alternate travel options currently available; re-book yourself and check in before arriving at the airport.”


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Thứ Ba, 9 tháng 4, 2013

United Airlines puts 787s in schedule for May 31

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    United Airlines said Monday it plans to fly the Boeing 787 Dreamliner for the first time after its grounding on May 31.AP

United Airlines is putting the grounded Boeing 787 back in its flight schedule, even though the plane is still grounded by government authorities.

United acknowledged on Monday that the plane is in its schedule starting May 31. Travel website Jaunted.com noted a 787 flight from Houston to Denver that day.

United Continental Holdings Inc. spokeswoman Christen David says the airline will make more schedule changes as it gets a better idea of when the plane will be cleared to fly. It's planning to resume international 787 flying June 10, from Denver to Tokyo.

Boeing Co. has proposed a fix for the 787's smoldering batteries, but it needs approval from the Federal Aviation Administration. The fix will then have to be installed on each plane. United owns six 787s.


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Thứ Hai, 11 tháng 3, 2013

Why do airlines insist on selling non-refundable tickets?

Why do airlines insist on selling non-refundable tickets? How do you get the most bang for your buck with your extra air miles?  We answer these and other pressing travel questions. 

Q: With airline tickets, the reason many buyers seem unhappy with the service is because of the 'non-refundable', 'non-transferable' policy that most airlines have adopted. From my point of view, it seems that these restrictions could only lead to dissatisfied customers and a negative stigma attached to dealing with the airlines. Why then do the airlines insist on keeping these policies? Are there any laws that say they have to prevent tickets from being transferred (security etc.)?

A: Actually, some airlines do permit tickets (or fare value) to be transferred or spent on someone else in the case of a cancellation. Some of Frontier Airlines’ non-refundable fares can be transferred to another person for a fee of $50 (or $100 on their cheapest fares).  Mexican airline interjet allows name changes for $25. Over in Europe, Ryanair allows name changes for a stiff fee of 110 Euros, which often wipes out any value the ticket might have had. I don’t think there are any laws against airlines issuing a credit or allowing name changes, but doing so for free would rob them of their hefty cancellation penalties. Why more airlines don’t follow Frontier’s or interjet’s example, allowing a name change for a reasonable fee, is a mystery to me, unless they believe that doing so would result in a revenue hit or excessive administrative costs.  Clearly, if Frontier and interjet can permit this then there can’t be a government regulation banning the practice.

Q: I am planning a River Cruise trip to Europe this fall.  

Three persons are leaving from Knoxville, arriving in Amsterdam and one week later departing from Zurich. I have a travel agent handling the cruise portion.  Should she also handle the air portion?  Most importantly, I have 250,000 United miles.  What would be the best way to use them?

A: Well, you might be in luck with your miles. I did a sample search for your itinerary on United’s MileagePlus section and I found seats available for exactly 250,000  miles in economy class with $71 in taxes and fees. That might seem like a lot of miles and it is; it would cost you $1220 were you to buy the ticket instead. But were you to only do a roundtrip from Nashville to Amsterdam (taking the train perhaps back to Amsterdam from Zurich at the end of your cruise), it would only cost 60,000 miles plus $217 in taxes, a better deal in my estimation. Your travel agent would probably come up with the same ticket price I did, more or less, for the “open jaw” ticket (Nasvhille-Amsterdam, Zurich-Nashville). Even with the cost of the train ticket to Amsterdam, I’d say spending 60,000 miles plus $217 for a $1200 fare is reasonable. But definitely see what your travel agent can come up with and make the decision from there. 

George Hobica is a syndicated travel journalist and founder of the low-airfare listing site Airfarewatchdog.com.


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Chủ Nhật, 10 tháng 3, 2013

Airlines' new pricing plan could take frequent fliers for a ride, say critics

Being a frequent flier is supposed to bring rewards, not penalties. 

But there’s a growing concern by some in the travel industry that airlines are planning to offer customers individualized fares based on how regularly they fly—and their best customers could end up paying the highest fares.

The change in pricing structure is a result of a quiet resolution made in October between the International Air Transport Association (IATA) and its 240 member airlines.  

Airlines already base fares on factors such as the route, travel date and when the ticket was purchased. But according to a new pricing model, called the “new distribution capability,” airlines will soon present customized fares based on host of personal data. Customers looking for special rates would have to provide information including passenger names, frequent flier numbers, contact details and other information before being quoted a fare, either online or through an agent. Kevin Mitchell ,of Business Travel Coalition, told FoxNews.com he’s concerned that these customized fares could result in higher fares for some –especially frequent fliers. 

“This personal information can be used to extract higher prices from less price-sensitive consumer – such as business travelers,” said Mitchell. 

Not only that, he says, but the agreement raises a host of privacy concerns. 

“This level of personal data intrusion is without precedent,” says Mitchell. 

Travel lawyer Al Anolik agrees.

“This worries me because gathering this information immediately tells me that the business travelers are going to be subjected to possible higher fares because the airline says, ‘I know who you are.’”

Where brand loyalty and history of flying has traditionally been rewarded, the new deal would reverse that, according to Anolik.

“They will say, ‘You are going to have to pay more and more because we’ve seen you’ve done it before,” he said. 

IATA officials say the change will add value for airline customers, providing them with more information about each airline. For example, one airline might allow free checked bags and meals, perks shoppers could consider before buying. They also claim that the added personal information only helps to identify each passenger and add value to their trip. 

“NDC provides a framework for airlines to sell in a more effective manner,“ says Henry Harteveldt a travel industry analyst at Hudson Crossing. “[They are] enabling framework that will allow airlines and the travel agencies they work with to be better, more effective sellers, providing tangibly better value.” 

Harteveldt said that the personal information provided will not be stored by an airline and used only to generate fares.  

“Just as a salesperson would take into consideration factors about a person who wants to buy clothes, a travel agent can provide some pertinent information to an airline before a shopping session starts that will allow an airline to understand who’s shopping for flights.” 

IATA also points out that customers can look for fares anonymously –but they won’t be able to take advantage of special offers and fares.

“If a customer does present themselves, they could have special offers,” Perry Flint, IATA assistant director of corporate communications, told FoxNews.com. 

The new pricing plan is expected to take effect in the next few years, with each airline deciding which aspects to implement for their travelers. 

But first, the resolution must be formally filed with and then approved by the federal Department of Transportation, which oversees consumers’ rights in the travel industry. That process will include an opportunity for the public to weigh in.

“DOT has implemented unprecedented rules to protect consumer rights when traveling, including requiring airlines to post their full fare so consumers can accurately compare prices,” Department of Transportation spokesman Bill Mosley told FoxNews.com in an e-mail. 

But travel experts say the DOT tends to stay out of the way with anything involving fares.

“The DOT is pretty good at protecting consumers,” said Anolik. “But they won’t touch fares. It’s like the cross to the vampire. You say, 'fare, fare, fare,' and the DOT won’t touch it.”

Mary Quinn O'Connor is part of the Junior Reporter program at Fox News. Get more information on the Junior Reporters Program here.


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Thứ Năm, 21 tháng 2, 2013

United Airlines drops Boeing 787 Dreamliner through June 5

United Airlines cut the grounded Boeing 787 from its flying plans at least until June and postponed its new Denver-to-Tokyo flights on Thursday, as airlines continued to tear up their schedules while the plane is out of service.

Investigators are still trying to figure out what caused a battery fire in one plane and forced the emergency landing of another plane last month. The world's 50 787s have been grounded since Jan. 16.

United spokeswoman Christen David said the plane could still fly earlier than June 5 if a fix is found. At that point it would be used as needed around United's system, she said.

United was due to begin flying from Denver to Tokyo's Narita airport on March 31. It's postponing the start of those flights at least until May 12, or longer if the 787 isn't cleared to fly. That would be almost a year after United began selling tickets for the flight.

United has said the flights are a perfect fit for the 787, which is mid-sized and very fuel-efficient. The thinking is that Denver would be unlikely to fill a bigger plane for a flight to Tokyo. But it can fill the plane's 219 seats, and the plane is fuel-efficient enough to turn a profit.

LOT Polish Airlines has said it will keep its 787s grounded through October.

Switching the plane to be used on a flight is more complicated than passengers might think. Pilots trained to fly one type might not be able to fly the replacement, creating scheduling problems. Seats are laid out differently, meaning seating assignments have to be redone.

The Federal Aviation Administration has said it won't clear 787s to fly until Boeing can show they're safe. Boeing intends to propose a plan to federal regulators on Friday to temporarily fix problems with the 787's batteries, a congressional official told The Associated Press on Wednesday.

Boeing has declined to talk about any planned meetings with federal officials.

The company is in the middle of multiple probes related to the 787. The National Transportation Safety Board and the FAA are looking into the Jan. 7 battery fire on a Japan Airlines 787 parked at Boston's Logan International Airport. A Japan Airlines emergency landing in Japan is being examined by investigators in that country. And more broadly, the FAA is reviewing the design, certification, manufacture and assembly of the 787.

So far industry and labor have been mostly supportive of Boeing and the government probes. Air Line Pilots Association President Lee Moak said the union is confident that when the investigations are done "we'll have known the reasons behind the system failures and we'll be able to move forward."

He sidestepped questions from reporters in Washington on Thursday about how pilots would view a potential decision to return the 787 to the air before investigators have found the root cause of the battery problems.

"We're confident the process in place is a good one ... Once that is complete then a decision will be made. But until that time it's still an open and ongoing investigation," he said.

Shares of United Continental Holdings Inc. were unchanged at $26.08 in Thursday afternoon trading. Boeing Co. rose $1.19 to $75.97.


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